Broadly the software application industry comprises of business applications, desk top productivity software, technology tools & solutions. This segment is clocking an impressive growth rate. However, rapid growth is also bringing challenges to the fore:

  • A continuous product innovation cycle, which needs to be ubiquitous.
  • Staying on top of technology curve. There is however an increased cost of skills acquisition every year.
  • Getting the best value out of your technical talent by doing mission critical development, rather than getting bogged down by the volume and complexities of customer support.
  • Average license costs are on a downward trend. There is a greater emphasis to reduce operational costs - to funnel engineering initiatives.
  • As more and more non-technical end-users drive technology usage, technical support is getting more and more critical. Can an outsourced service provider ensure the same levels of quality?

For all this and more, trust IceNet with the answers and solutions to your challenges. Given our rich experience in supporting software applications & technology products, rest assured, you are in safe hands.