Helpdesk for Desktop management operates 24x7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools give you world class support experience at reduced costs.
- Tier 1 support executives resolves issues related to desktop on phone, Chat or email.
- Self look up for self resolution is possible using Expert Knowledge Base.
- Tier 2 executives takes escalated calls sometimes related to specific applications running on helpdesk.
- World class helpdesk and ticketing tools are deployed to track each and every case and ensure resolution and uptime.
- Small onsite support team is also possible for attending physical desktop related problems.